Beyond Appearance Policies & Privacy

Appointment Cancellation Policy

Same-Day Cancellations & No-Shows

Appointments cancelled on the scheduled day, as well as missed appointments without notice, will be charged 100% of the scheduled service(s).

Each client is extended one grace cancellation per calendar year. Once the grace cancellation has been used, all same-day cancellations and no-shows will be charged in full.

Late Cancellations

Appointments cancelled after 12:00 PM on the business day prior to the scheduled appointment will incur a 75% cancellation fee.

Each client is extended one grace cancellation per calendar year.

Late Arrival Policy

Clients arriving late remain responsible for the full price of their scheduled service(s).

Treatment modifications may be necessary to ensure we remain on schedule for the guests who follow. If there is not enough time to safely or appropriately perform the scheduled treatment, the appointment may be shortened or rescheduled at Beyond Appearance's discretion, and the full scheduled service amount will still apply.

Service Satisfaction & Treatment Concerns

At Beyond Appearance, we are committed to providing thoughtful, personalized care and want every client to feel confident in their experience with us.

Because skincare treatments and individual results vary, specific outcomes cannot be guaranteed. Completed services are generally non-refundable.

If you have a concern following a treatment or are dissatisfied with your experience, we encourage you to contact us promptly so our team can review your concerns and determine an appropriate resolution when applicable.

Any treatment-related reaction or unexpected concern should be communicated to our team as soon as possible so we can provide appropriate guidance.

Shipping Policy

Beyond Appearance currently ships orders to addresses within the United States only.

Orders are shipped via USPS Priority Mail and are generally processed and shipped within 3–5 business days. Once shipped, USPS delivery typically takes an additional 3–5 business days.

Once your order has shipped, you will receive confirmation with your USPS tracking information. Please use the tracking number provided to monitor your delivery.

A signature is required upon delivery. If no one is available to sign for the package, USPS may hold the package at your local Post Office for pickup. This additional measure helps protect your order from loss or theft.

Returns & Exchanges

Return or exchange requests must be made within 15 days of delivery. Requests received after this period are not eligible for return or exchange.

Products that have been opened may still be considered for return or exchange; however, products with more than half of the product used are not eligible.

To initiate a return or exchange, please contact Beyond Appearance before mailing your product.

Approved returns may be mailed to:

Beyond Appearance Skincare
5925 Forest Lane, Suite 504
Dallas, TX 75230

Customers are responsible for return shipping costs. Original shipping charges are non-refundable, and applicable shipping costs may be deducted from the final refund amount.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact Beyond Appearance within 72 hours of delivery.

Please include your order information and photographs of the product and packaging when applicable so our team can review the issue and determine the appropriate resolution.

Lost or Stolen Packages

Customers are responsible for monitoring their shipment using the tracking information provided.

If your package is delayed or missing while in transit, please contact USPS and notify Beyond Appearance so we can assist where reasonably possible.

Beyond Appearance is not responsible for packages that have been confirmed as delivered by the carrier, including packages that are subsequently lost or stolen.

Refunds

Returned products must be received and inspected by Beyond Appearance before a refund can be approved.

Once your return has been received and reviewed, we will notify you regarding the status of your refund. If approved, the refund will be issued to the original method of payment.

Please allow approximately 7–10 business days for an approved refund to be processed and reflected by your financial institution. Processing times may vary depending on your bank or card issuer.

Gift Cards, Promotions & Final Sale Items

Gift cards are final sale and are not eligible for return, refund, or exchange, except where otherwise required by law.

Products specifically identified as final sale at the time of purchase are not eligible for return or exchange.

Promotional or discounted products and services may be subject to additional terms or restrictions communicated at the time of the promotion.

Privacy Policy

Beyond Appearance respects your privacy and is committed to protecting the personal information you provide through our website.

Information We Collect

We may collect personal information when you:

• Schedule an appointment

• Purchase a product

• Submit a contact form or inquiry

• Sign up for communications

• Interact with certain features of our website

This information may include your name, email address, telephone number, billing or shipping information, order information, and other information you voluntarily provide.

We may also automatically collect certain technical information regarding your use of the website, including browser type, device information, IP address, website activity, and similar information.

How We Use Your Information

Information collected through our website may be used to process orders and payments, communicate with you regarding appointments or purchases, respond to inquiries, provide customer service, improve our website and services, send communications you have elected to receive, and understand website traffic and usage.

Payments

Payment information submitted through our website may be processed by third-party payment providers. Beyond Appearance does not sell your personal information.

Cookies & Analytics

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage, and improve the visitor experience.

We may also use analytics services, including Google Analytics, to better understand website traffic and visitor interactions.

Where required, visitors may be provided options to manage their cookie preferences.

Third-Party Services & Links

Our website may integrate with or link to third-party platforms used for functions such as appointment scheduling, payment processing, e-commerce, analytics, social media, or other services.

When you interact with a third-party website or service, that provider's own privacy practices and terms may apply. Beyond Appearance does not control the privacy practices of independent third-party websites.

Email Communications

If you elect to receive marketing or promotional emails from Beyond Appearance, you may unsubscribe at any time using the unsubscribe option included within those communications.

We may still send transactional or service-related communications when necessary to fulfill an order, appointment, inquiry, or other request.

Data Security

We take reasonable administrative and technical measures designed to protect personal information collected through our website. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Please do not send sensitive or confidential information through unsecured email or website communications unless specifically requested through an appropriate secure method.

Data Retention & Your Information

We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable business, legal, accounting, or regulatory requirements.

Depending on applicable law, you may have certain rights regarding your personal information. Questions or requests regarding your information may be directed to Beyond Appearance.

Policy Updates

Beyond Appearance may update these policies periodically to reflect changes to our business practices, website, services, or applicable requirements.

Updates become effective when posted to our website. We encourage clients and website visitors to review this page periodically.

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